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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Status Updates plug-in
B) Notes Integrator plug-in
C) Social Media plug-in
D) Media-Share plug-in

2. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Return to hone the selling strategies you have known for years.
B) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
C) Review the features in the latest product releases to be ready for a customer product pitch.
D) Continue to focus your interaction with IT; they are the ones who buy our software

3. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Telemarketing surveys
B) eCommerce checkout carts
C) Social Analytics
D) Online Forms

4. What can Social Business can be defined as?

A) External-facing channels that only Public Relations and Marketing utilize
B) Popular sites like Facebook and Twitter that only distract workers
C) A subset of Social Media
D) Applying social tools across the entire organization for a broader return on investment

5. The IBM set of Social Software products provides solutions that are:

A) accessible via desktop, mobile and tablet devices
B) accessible via cloud or on premises deployments
C) All of the above.
D) open standards based and easily integrated into Microsoft and other vendor software stacks

Solutions: