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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Standard Contractual Services

2. Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)

A) Secure protection of sensitive data
B) Reduced theft of computers and printers
C) Increased staff productivity
D) Efficient support of mobile users
E) Removal of unplanned repair costs
F) Support for users with efficient escalation process

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Accidental Damage Protection

4. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?

A) 92%
B) 58%
C) 18%
D) 32%

5. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Upgrading with HP Contract
B) HP Post-Warranty Care Pack
C) Purchasing an extended warranty
D) Hardware Refresh

Solutions: