[Feb 09, 2023] Valid 1z0-1038-22 Test Answers & Oracle 1z0-1038-22 Exam PDF
Realistic 1z0-1038-22 Exam Dumps with Accurate & Updated Questions
NEW QUESTION 16
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the corresponding pull policy.
- B. Configure advanced routing.
- C. Select the Chat check box that is associated with an agent's staff account.
- D. Select the Pull Chat check box in the chat profile.
- E. Enable the engagement engine.
Answer: A,D
NEW QUESTION 17
What must you set to enable the email channel?
- A. EGW_ENABLED
- B. EGW_SECURE_UPDATE_ENABLED
- C. EGW_UPDATE_BY_CREATE
- D. EGW_SAVE_EMAIL_HEADERS
- E. EGW_AUTO_CONT_CREATE
Answer: A
NEW QUESTION 18
Which three statements are true about headers of custom process models?
- A. The/QDntain the version number of the Connect Common Object Model.
- B. They list only the events that are supported by the code implementation.
- C. They contain standard objects only.
- D. The header section is always commented.
- E. The header section needs to be uncommented during testing.
- F. They contain the version number of the PHP script.
- G. They contain all possible events with the objects.
Answer: B,C,D
NEW QUESTION 19
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?
- A. Contact HTML Editor
- B. Quote template
- C. Admin HTML Editor
- D. Global template
Answer: C
NEW QUESTION 20
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Run a message base report and search for the text string you want to change.
- B. Submit an incident to customer care.
- C. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- D. Look for the message in the receipt email body.
Answer: C,D
NEW QUESTION 21
Which two statements are true about a disposition?
- A. It can be set to a maximum depth of three in hierarchy levels.
- B. It can be linked to categories.
- C. It can be linked to products.
- D. It helps to identify the root cause of an incident.
- E. It can be made visible on the Customer Portal.
Answer: C,D
NEW QUESTION 22
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Custom fields
- B. Incident thread fields
- C. Conditional fields
- D. Merge fields
Answer: C
NEW QUESTION 23
Which two are non-CRUD operations?
- A. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
- B. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- C. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- D. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- E. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- F. ReturnRawResult, bool DisableMTOM, out byte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
Answer: B,C
NEW QUESTION 24
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- B. Agents will get incidents only from the ql queue.
- C. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
- D. Agents can use the Fill Inbox functionality to select any of the three queues.
Answer: D
NEW QUESTION 25
Which setup sequence is used to give permissions to an individual to access an application?
- A. Profile > Navigation set > Staff Account
- B. Navigation set > Profile > Staff Account
- C. None. No sequence is required.
- D. Staff Account > Profile > Navigation set
Answer: A
NEW QUESTION 26
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?
- A. There are no script beginning and ending buttons enabled for the script pages.
- B. The agents cannot get to the pages where they can end the script.
- C. There are no return events listed in the incident workflow for the script use.
- D. There are no exit or finished events being triggered on the script pages.
Answer: A,C
NEW QUESTION 27
Which three elements are available for workflow design on the Insert ribbon?
- A. Set Fields
- B. Return
- C. Restart
- D. Terminate
- E. Decision
Answer: C,D,E
NEW QUESTION 28
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Engagement engine
- C. Advanced routing
- D. Syndicated chat
Answer: C
NEW QUESTION 29
A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?
- A. Check if the exported file was generated by a product version that is older than the existing product version.
- B. Update the hash value to match the hash declared at the end of the file.
- C. Check the customized regional and language settings of your workstation or personal computer.
- D. Reduce the picture scale of the report.
Answer: A,C
NEW QUESTION 30
Which three functions are not part of the math group of functions?
- A. to_number
- B. floor
- C. bitand
- D. ceiling
- E. power
- F. truncate
- G. round
- H. length
- I. rand
- J. lower
Answer: A,H,J
NEW QUESTION 31
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