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Simens STI-804 Exam Syllabus Topics:

SectionObjectives
Topic 1: OpenScape Office MX System Architecture- System components and architecture overview
  • 1. Hardware and software structure
    • 2. Deployment models and topology
      - Core system configuration
      • 1. Initial system setup
        • 2. Licensing and system parameters
          Topic 2: System Maintenance and Troubleshooting- Maintenance tasks
          • 1. Backup and restore
            • 2. Software updates and patches
              - Monitoring and diagnostics
              • 1. System logs and tracing
                • 2. Performance monitoring
                  Topic 3: User and Endpoint Management- Device management
                  • 1. Endpoint troubleshooting
                    • 2. IP phone provisioning
                      - User administration
                      • 1. Extension assignment
                        • 2. User profiles and permissions
                          Topic 4: Telephony and Communication Features- Voice services
                          • 1. Voicemail configuration
                            • 2. Auto attendant / IVR
                              - Call handling and routing
                              • 1. Dial plans and routing rules
                                • 2. Call forwarding and transfer

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