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BBPSD Customer Service Sample Questions:

1. Many organisations have something called a USP. This means they have a:

A) Unusual service product.
B) Unique sales pitch.
C) Unique sales position.
D) Unique selling point.

2. There are a number of important events in customer interactions. These are called:

A) Key customer exchanges.
B) Important customer events.
C) Key interactions.
D) Critical moments.

3. Frequent interruptions:

A) Are a common time wasting activity.
B) Help to get a lot of things done at once.
C) Can help you to make the most of your time.
D) Help when working with colleagues.

4. If possible, the first time a customer comes into a shop you should ensure that:

A) Customer information is collected.
B) You make sure they are in the correct shop.
C) You find out their name.
D) They purchase something.

5. When establishing standards of customer service it is helpful if they are specific, time bound and:

A) Realistic.
B) Achievable.
C) Measurable.
D) All of the above.

Solutions: