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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Promotions
- B. Discount
- C. Offering
- D. Time Plan
Correct Answer: A 🗳️
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The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and cache the identifier in memory
- B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- C. Design integration procedure that makes both request and returns the result to order Management.
- D. Use Data raptor technology to make the request and return the response to order management
Correct Answer: B,C 🗳️
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A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
- B. Use the versioning feature and comparing the prices for the version product after having enabled the feature
- C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- D. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
Correct Answer: A 🗳️
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Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- B. Use the integration procedure to manage the various task that technician need to undertake
- C. Use call out to fully automate the flow so that no manual steps are required
- D. Use data raptor to assist with integration and introduce several manual task into the flow.
Correct Answer: A 🗳️
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An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design order capture and order fulfillment flows
- B. Design a quoting flow to negotiate price and discount approval process.
- C. Design opportunity management flows and convert the opportunity to quote.
- D. Design a contract creation and contract renewal flows
Correct Answer: B,C 🗳️
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