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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which objects can you add a registered product?

A) Sales order
B) Survey
C) Installed base
D) Service ticket

2. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Service request management
B) Knowledge Base
C) Communication for customer care
D) Service an repair

3. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
D) Upload to Microsoft Outlook add-in from Microsoft Excel add-in

4. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Employee help desk
B) Customer support
C) Partner channel management
D) Vendor management

5. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Work Center
B) Access context
C) User
D) Business role

Solutions: