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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

  • A. Forecasting and Pipeline Management
  • B. Agent Desktop
  • C. Intelligent Lead Score
  • D. Case Management
  • E. Guided Selling
Reveal Solution  Discussion  0

Correct Answer: A,C,E  🗳️

Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

  • A. Lead to Opportunity
  • B. Quote to Order
  • C. Opportunity to Quote
  • D. Source to Pay
  • E. Hire to Retire
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

  • A. Al capabilities empower sales & marketing analysts to accelerate decisions.
  • B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
  • C. Business process analysis is available out-of-the-box.
  • D. SAP Build can be used to create custom apps.
  • E. SAP Integration Suite is available to integrate applications.
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

  • A. Advanced Segmentation
  • B. Automation Programs
  • C. Web Page Creation and Generation
  • D. Smart Analytics
  • E. Processing Leads and Opportunities
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

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