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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to set up a service agent for an administrator
B) You want to perform fine-tuning activities.
C) You want to make custom reports available on the home page
D) You want to restrict drop-down list values for a specific group of users.
E) You want to standardize system access

2. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Disable Key User properties
B) Edit custom forms and reports
C) Change my settings
D) Create an extension field and define its properties
E) Assign a page layout to achieve dynamic user interfaces

3. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Customer
B) Ticket
C) Campaign

4. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A) Create or delete custom channels
B) Assign tickets to the last processor
C) Manage business tasks for employee support
D) Disable the profanity check for outbound responses

5. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use a standard data migration template to populate data
B) Use a custom data migration template to populate data
C) Use mass data maintenance to download and upload data
D) Use mass data maintenance to correct data directly

Solutions: