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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about generic objects?

A) They belong to a stand-alone class that is not derived from an RN object.
B) They are used when working with custom objects only.
C) They automatically consider a package to consist of custom objects.
D) They can be used with standard objects.
E) They require the type of data to be set dynamically.

2. What are the three different types of pull policy for queues?

A) Strict Priority
B) Manual
C) Round Robin
D) First Due
E) Standard
F) Advanced

3. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) SLAs
B) Profile workspace assignment
C) Workspace rules
D) Profile navigation assignment
E) Configuration settings
F) Profile functional permissions

4. Which five practices deliver maximum reporting performance?

A) Filtering on simple columns and not on expressions
B) Filtering on standard fields that are indexed
C) Using outer joins rather than inner joins when possible
D) Using the complex expression operator instead of the like operator
E) Using the like operator instead of the complex expression operator
F) Configuring many-to-many joins
G) Using index custom fields as filters
H) Using fixed filters whenever possible
I) Filtering on expressions and not on simple columns
J) Providing default values for runtime filters
K) Providing values for runtime filters

5. Which two are non-CRUD operations?

A) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
B) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
C) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
D) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
E) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
F) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

Solutions: