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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
B) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
C) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
D) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.

2. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
B) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
C) The action point list serves as evidence for objective achievements.
D) It serves as the basis for contingency reserve revision.

3. What are the key activities needed to Analyze Resource Performance?

A) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
B) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
C) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
D) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.

4. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
D) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.

5. As far as network operations meetings are concerned which of the following statements is correct?

A) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
B) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
C) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
D) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.

Solutions: