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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation, Configuration, and Deployment- Initial deployment tasks
  • 1. Topology publishing and validation
    • 2. Lync Server setup and prerequisites
      - Client and server configuration
      • 1. User provisioning and policies
        • 2. Client configuration and sign-in issues
          Topic 2: Voice, Video, and Conferencing- Audio/Video and conferencing
          • 1. Media quality and bandwidth management
            • 2. A/V conferencing policies
              - Enterprise Voice configuration
              • 1. Voice routing and PSTN integration
                • 2. Dial plans and normalization rules
                  Topic 3: Monitoring, Troubleshooting, and Maintenance- Troubleshooting scenarios
                  • 1. Call quality and media failures
                    • 2. Sign-in and connectivity issues
                      - Monitoring tools and logs
                      • 1. Lync monitoring reports
                        • 2. Event logs and trace analysis
                          Topic 4: Federation, Mobility, and External Access- External access and mobility
                          • 1. Edge Server configuration
                            • 2. Mobile client connectivity
                              - Federation configuration
                              • 1. Public IM connectivity (PIC)
                                • 2. Federation with external organizations
                                  Topic 5: Lync Server 2013 Architecture and Core Components- Infrastructure dependencies
                                  • 1. DNS and certificate requirements
                                    • 2. Active Directory integration
                                      - Server roles and topology design
                                      • 1. Topology Builder and deployment planning
                                        • 2. Front End, Edge, Director, Mediation roles

                                          Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                          DRAG DROP
                                          You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
                                          -Lync Server 2010 Pool with two Enterprise Edition Front End servers
                                          -Lync Server 2010 Mediation Server pool with one Mediation Server
                                          -Lync Server 2010 Edge pool with one Edge Server
                                          -Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
                                          -Lync Server 2010 Monitoring and Archiving Server
                                          -Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
                                          -Lync Server 2013 Persistent Chat server pool with two servers
                                          -Lync Server 2013 Edge Server pool with two servers
                                          -Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
                                          -Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
                                          -log file from each client
                                          -Lync events from each client
                                          -log files from both Front End Server pools
                                          -Lync Server event from Lync Server 2013 pool
                                          -Network Monitor data on Edge Server
                                          -Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                          Reveal Solution  Discussion  0

                                          Correct Answer:


                                          Explanation:
                                          Box 1: Open the Lync 2010 client log file by using Snooper.
                                          Box 2: Locate the test call
                                          Box 3: Review the RTP packets from the Network Trace Log (PCAP) file.
                                          Note:
                                          *To capture, analyze, and diagnose poor quality audio, do the following:
                                          *Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets. This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).

                                          DRAG DROP You administer Microsoft Lync Server 2013 servers in your customer's company network. All network computers are members of an Active Directory Domain Services (AD DS) domain that is operating in Windows Server 2008 domain functional mode. Client computers have various versions of Office Communicator R2 and the Lync client installed. You enable Lync Server 2013 enhanced presence privacy mode. Several users inform you that their presence and contact information is available to users who have not been authorized to view it. You need to prevent non-authorized users from accessing the personal information of other users. You also need to continue providing Lync access to all users. Which three actions should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                          Reveal Solution  Discussion  0

                                          Correct Answer:


                                          Explanation:
                                          Box 1: Upgrade Office Communicator to Lync Client
                                          Box 2: Define a new client version policy that prevents Office Communicator from
                                          signing in.
                                          Box 3: Instruct users to sign in to Lync client and restore privacy settings.
                                          Note:
                                          *Lync 2013 and Lync 2010 privacy settings are not honored by previous versions (Microsoft Office Communicator
                                          2007 R2 or Microsoft
                                          Office Communicator 2007). If previous versions of Office Communicator are allowed to sign in, a Lync 2013 user's status, contact information, or picture could be viewed by someone who has not been authorized to view it. Additionally, a Lync 2013 user's privacy settings are reset if he or she later signs in with previous version of Communicator. For these reasons, in a migration scenario, before you enable enhanced presence privacy mode:
                                          *(Box 1) Ensure that every user has Lync 2013 installed.
                                          *(Box 2) Define a client version policy rule to prevent previous versions of Communicator from signing in.
                                          *With enhanced presence privacy mode, users can restrict their presence information so that it is visible only to the contacts listed in their Lync 2013 Contacts list.
                                          Reference:
                                          Configuring Enhanced Presence Privacy Mode

                                          You support a Microsoft Lync Server 2013 environment that includes:
                                          -Two Enterprise consolidated Lync servers in a single pool,
                                          -Two Edge consolidated Lync servers in a single pool,
                                          -One Microsoft Office Web Apps server, and
                                          -One reverse HTTP(S) proxy server. Microsoft Exchange 2010/Microsoft Outlook 2013 are used for internal email and Unified Messaging. The email solution has been used within the company for an extended time without any issues. Unified Messaging has been configured and set
                                          up as part of the Lync 2013 implementation project. You plan to deploy Enterprise Voice for all users, including users who have Lync Phone Edition (LPE) devices that are connected by using a LAN cable and a USB cable. You begin migrating test accounts. When a test user signs into Outlook 2013 and Lync 2013, all communications appear to be working as expected. Outlook creates the user profile as expected and logs into the test user mailbox. The test user signs into Lync as expected and is able to communicate with Exchange by using Exchange Web Services (EWS).
                                          After the test user signs into Lync, a prompt is displayed requesting user credentials for the Lync Phone Edition device. The test user enters his credentials and the phone signs into Lync; however, after a short period of time, a yellow warning triangle appears on every test LPE device. In reviewing the LPE device for errors, you discover that Exchange integration is failing with the following error: "Connection to Microsoft Exchange is unavailable. Please contact your support team." Logs from the LPE Device are displayed in the Exhibit 1. (Click the Exhibit button.)

                                          Internet Information Services (IIS) logs on the Exchange Client Access server (CAS) are displayed in Exhibit 2. (Click the Exhibit button.)

                                          You need to ensure that the LPE device can authenticate to EWS. What should you do?

                                          • A. Reissue the current Exchange CAS server certificate and bind to the IIS service.
                                          • B. Update the certificate chain on the Exchange CAS.
                                          • C. Remove the Lync Client certificates for the test user from the Lync server.
                                          • D. Update the Lync server internal web services certificate on each front-end pool server.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B  🗳️

                                          Your network environment includes Microsoft Lync Server 2013. You configure a Session Initiation Protocol (SIP) trunk to point to a Lync Mediation Server from an internet service provider (ISP). Media bypass is disabled. You attempt to forward calls to a mobile phone and receive the following message: "Cannot complete the transfer." You need to be able to forward calls to mobile phones. Which cmdlet should you use?

                                          • A. Set-CsTrunkConfiguration -EnableReferSupport $False
                                          • B. Set-CsTrunkConfiguration -EnableBypass $True
                                          • C. Set-CsTrunkConfiguration -EnableSessionTimer $True
                                          • D. Set-CsTrunkConfiguration -RTCPActiveCalls $True
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          DRAG DROP You support a Microsoft Lync Server 2013 environment.
                                          A customer reports that they are receiving alerts from the voice gateway and that outbound calls are failing due to no trunks being available. You need to diagnose the issue. You decide to collect performance counters to determine the reason that calls are failing. Which
                                          Performance Monitor counter or counters should you select, on which server or servers? (To answer, drag the appropriate counter and server to the correct location or locations in the Solution area. Each voice counter and server may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

                                          Reveal Solution  Discussion  0

                                          Correct Answer:


                                          Explanation:

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