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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Overview and Architecture20%- Hardware specifications
  • 1. I/O ports and expansion
    • 2. Processor and memory
      • 3. Cooling and power design
        - Features and design concepts
        • 1. Environmental specifications
          • 2. Tool-less serviceability
            Topic 2: Installation and Configuration25%- Hardware installation
            • 1. Component replacement
              • 2. ESD safety procedures
                - Software setup
                • 1. Operating system support
                  • 2. Remote management tools
                    Topic 3: Diagnostics and Troubleshooting35%- Component-level troubleshooting
                    • 1. Power and storage
                      • 2. Network and communication
                        • 3. Display and peripherals
                          - Startup and POST analysis
                          • 1. LED and beep codes
                            • 2. Diagnostic utilities
                              Topic 4: Maintenance and Support Resources20%- IBM support tools
                              • 1. Knowledgebase access
                                • 2. Documentation and technical notes
                                  - Service procedures
                                  • 1. Field replaceable units
                                    • 2. Preventive maintenance

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      1. What is the IBM recommended method to clean the plastic housing of the IBM SurePOS 5x5?

                                      A) spray a soft cloth with any ammonia-based cleaner
                                      B) use a soft cloth moistened with water
                                      C) spray glass cleaner directly on the area that needs cleaning and wipe with a soft cloth
                                      D) use a cleaner especially made for computer equipment and a soft cloth


                                      2. After installing a new hard disk drive, reconnecting the cables, and replacing the covers, what is the IBM-recommended final step?

                                      A) nothing; the IBM SurePOS 5x5 systems have "plug and play" architecture
                                      B) use PC Doctor to perform a SMART test
                                      C) set a new hard disk password for the newdrive
                                      D) use the Setup Utility to verify that the system recognizes the new hard disk drive


                                      3. What are three support resources found on the IBM Retail Store Solutions Internet Web site? (Choose three.)

                                      A) POS Archives
                                      B) Quick Reference Guide
                                      C) TechLine
                                      D) IBM Retail Technical Guide
                                      E) Support Guide
                                      F) Knowledgebase


                                      4. What is the technology called that cools critical IBM SurePOS 500 system components?

                                      A) cooling tunnel technology
                                      B) cooling pipe technology
                                      C) mobile cooling technology
                                      D) cooling wind technology


                                      5. What are three applicable precautionary steps to handling static-sensitive components? (Choose three.)

                                      A) once the component is removed from the anti-static bag, install it immediately
                                      B) wear rubber gloves to reduce static electricity and prevent cuts from the sharp edges
                                      C) lessen the amount of static electricity by limiting the amount of movement
                                      D) when putting down static-sensitive components, do so on top of an anti-static bag, not on the system cover or metal table
                                      E) stand with at least one foot on ananti-static mat when installing printed circuit boards
                                      F) keep one finger on the metal frame at all times


                                      Solutions:

                                      Question # 1
                                      Answer: B
                                      Question # 2
                                      Answer: D
                                      Question # 3
                                      Answer: C,E,F
                                      Question # 4
                                      Answer: A
                                      Question # 5
                                      Answer: A,C,D

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