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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the Lotus Notes FrontEnd Support teamroom
B) the Tivoli Support Platform matrix webpage
C) the taxonomy spreadsheet
D) the IBM Software Support Lifecycle website

2. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 19
B) 69
C) 59
D) 89

3. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) customer feedback and PMR volumes
C) sales requirements and metrics
D) service objectives and GTS targets

4. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) TIME and DATE
B) CR and CT and cc
C) ARandPSAR
D) EPS and sar

Solutions: