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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Travel and Accidental Damage Protection cannot be sold together.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Defective Media Retention service is available only for printers.
D) Post warranty service is ideal for customers that plan long periods of time between product replacements.

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Consumer usage services enhance customer experience by offering a high level of security.
B) Deployment services gets hardware installed in businesses or connected at home, ready to use.
C) Usage services only target the Consumer market
D) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.

3. Which statement is true about HP Services for consumers?

A) Consumers do not believe it is important to spend money on their IT.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) HP does not offer repair services for consumers.
D) Consumers are concerned about mission critical response times for printing and computing repairs.

4. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) P6 Consumer Support
B) 8W Value Services
C) R10 Consumer Support
D) MN Consumer Support

5. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
B) Understand the customer's business drivers and define the impact of printing and personal system downtime.
C) Understand the customer's business drivers and establish from that the duration of services needed,
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

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