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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following are reasons why ITIL is successful?
1 . ITIL is vendor neutral
2 . It does not prescribe actions
3 . ITIL represents best practice

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

2. Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A) 2 and 3 only
B) 1, 2 and 4 only
C) 1 only
D) All of the above

3. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A) Service level management
B) Service transition planning and support
C) Change management
D) Design coordination

4. What is the pre-authorized change known as?

A) An ordinary change
B) A retrospective change
C) A standard change
D) A normal change

5. Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A) Availability management
B) Capacity management
C) Design coordination
D) Release management

Solutions: