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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) 顧客関係管理
C) インシデント管理
D) 変更管理

2. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 解決策を検討中
B) 問題の分類
C) 問題の修正
D) 問題の特定

3. 情報セキュリティ管理に関して正しいのはどれですか?

A) セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
B) セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
C) 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
D) 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。

4. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) 変更要求 (RFC)
B) リリースの頻度と種類
C) 発売日
D) リリース後の期間におけるリリースに関連したインシデント

5. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) ITサービス継続管理
B) インシデント管理
C) 可用性管理
D) 問題管理

Solutions: