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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A) A capacity database
B) A known error database
C) A definitive media library
D) A request for change

2. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, process, partners, performance
B) People, process, products, partners
C) People, products, plans, partners
D) Performance, process, products, plans

3. What guidance does ITIL give on the frequency of production of service reporting?

A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be the same for all services
C) Reports should be produced weekly
D) Service reporting intervals must be defined and agreed with the customers

4. Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1.Details of failed changes
2.Updates to the change schedule
3.Reviews of completed changes

A) 1 and 2only
B) 2 and 3 only
C) 1 and 3 only
D) All of the above

5. Which one of the following are the two primary elements that create value for customers?

A) Value on investment (VOI) and return on investment (ROI)
B) Resources and capabilities
C) Customer and user satisfaction
D) Service requirements and warranty

Solutions: