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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A) H.323
B) AXL
C) JTAPI
D) SIP
E) SOAP

2. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) SRST reference
B) Media Resource Group List
C) region
D) SIP trunk
E) primary Cisco Unified Communications Manager group

3. Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

A) If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
B) Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.
C) SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.
D) When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.

4. Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the CTI OS server and the call router
B) to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
C) to size the private network that is required between the two CTI OS servers
D) to size the visible network that is required between the CTI OS server and the Peripheral Gateway

5. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add a redundant device pool to the Cisco Unified CallManager Group configuration
B) use an SRST reference in the device pool
C) add a second TFTP server to the cluster
D) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

Solutions: