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Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Tenant Configuration and Reporting30%- Call recording configuration
- Reporting dashboards and visualizations
- User and team configuration
- Network requirements for Webex Contact Center
- Agent and supervisor desktop setup
Telephony and Call Routing30%- Telephony integration configuration
- Webex Contact Center telephony architecture options
- Voice call routing components configuration
- Inbound and outbound telephony settings
- Voice channel troubleshooting
Advanced Features and AI25%- Analytics and optimization
- Advanced workflow design
- AI-powered routing and automation
- Third-party integrations and APIs
Digital Channels15%- Chat, email, SMS, social media channel integration
- Digital contact routing configuration
- Digital channel troubleshooting

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

  • A. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
  • B. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
  • C. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
  • D. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

  • A. Dial plan and outbound ANI policies
  • B. Desktop JSON restrictions
  • C. Queue overflow thresholds
  • D. Browser certificate pinning
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

  • A. Incorrect call detail records
  • B. One-way audio and choppy media
  • C. Delayed voicemail synchronization
  • D. Failed LDAP authentication
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

  • A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
  • B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
  • C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
  • D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

  • A. Uniform broadcast routing
  • B. Round robin routing
  • C. Longest available agent
  • D. Skills-based routing
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

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