Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAN and Networked Storage | - Zoning, masking, and connectivity - Fibre Channel SAN concepts - iSCSI and IP-based storage networking |
| Data Protection and Availability | - Backup and restore concepts - Replication technologies - High availability and disaster recovery |
| Troubleshooting and Support | - Log analysis and problem determination - Performance troubleshooting - Common storage issues and diagnostics |
| Storage Fundamentals | - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) - Storage architectures and tiers |
| Storage Administration and Management | - Storage monitoring and performance management - Capacity planning and optimization - Volume provisioning and configuration |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
IBM Enterprise Storage Technical Support Sample Questions:
A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)
- A. Increase physical storage capacity to handle Analytics.
- B. Reduce operational efficiency to increase performance.
- C. Identify the data that a company can dispose of.
- D. Increase storage utilization to defer future storage purchases.
- E. Reduce costs by using only high capacity drives.
Correct Answer: B,D 🗳️
Which upgrade is possible for a customer with IBM FlashSystem 840?
- A. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
- B. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
- C. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
- D. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
Correct Answer: A 🗳️
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A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. Two year warranty with 9x5 next business day response.
- B. One year warranty with 9x5 same business day.
- C. One or three year warranty with 24x7 response (dependent upon machine type).
- D. Five year warranty with 24x7 response (dependent upon machine type).
Correct Answer: C 🗳️
A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?
- A. Capacity Magic
- B. STAT
- C. eConfig
- D. Disk Magic
Correct Answer: D 🗳️
What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?
- A. More disk drives
- B. More performance
- C. More servers
- D. More power consumption
Correct Answer: B 🗳️
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