Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: CX Service
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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration Concepts | - Integration approaches
|
| Topic 2: Security and Access Control | - Authentication and authorization
|
| Topic 3: B2C Service Architecture and Fundamentals | - Oracle B2C Service (Service Cloud) architecture overview
|
| Topic 4: Deployment and Troubleshooting | - Configuration lifecycle management
|
| Topic 5: Development and Scripting | - B2C Service scripting and APIs
|
| Topic 6: Data Management and Customization | - Data objects and schema customization
|
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?
- A. Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
- B. Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
- C. Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
- D. Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
Correct Answer: C 🗳️
A developer is creating a knowledgebase search in the customer portal- Which developer include in the code to suggest search by products and categories?widget must the
- A. <rn: ;widget path- ^'diacuasian/HolatedKnowledgobaaoAnawera" />
- B. <rn: :widget path= :"Seacch/ProductCatalog3BarchFilter" />
- C. <rn: widget path= :"knowledgebase/SearchSuggeationfl" />
- D. <rn: ! widgt path= :"3earch/ProductGatogorySearchFilter" />
- E. <rn: widget path="input/BasicSmartAssistant" />
- F. <rn: ! widget path= ="search/BasicKoywordSearch" />
Correct Answer: E 🗳️
The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).
- A. Chaining with generic objects is not supported when using standard objects.
- B. The suppressExternaiEvents option must always be set to true.
- C. The idspecified attribute of the ChainSourceld object should be true,
- D. The suppressRules option must always be set to true when chaining generic objects.
Correct Answer: A 🗳️
In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
A)
B)
C)
D)
E)
- A. Option E
- B. Option A
- C. Option C
- D. Option D
- E. Option B
Correct Answer: C 🗳️
Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?
- A. errorMessags()
- B. getMessageO
- C. logMessageO
- D. getCodeO
- E. errorCodeO
Correct Answer: B,C 🗳️
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