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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

A) Add a must match condition where the work status of potential duplicates does not contain "Resolved".
B) Add a must match condition where the work status of the current case does not contain "Resolved".
C) Add a weighted condition where the work status of potential duplicates does not contain "Resolved".
D) Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0".

2. You are working on an update to an application which only affects some rules for a certain case type. The customer has requested that a patch update be released. How do you create the new ruleset version?

A) Create a branched ruleset, then copy the affected rules into the new branched ruleset.
B) Use the Lock & Roll functionality to lock the current ruleset and increment the ruleset version.
C) Use the Ruleset Maintenance wizard to merge the existing rules in the relevant rulesets to the new version.
D) Use the Ruleset Maintenance wizard to skim the relevant rulesets to copy the highest version of existing rules to the new version.

3. Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A) Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
B) Define the response times using property values that are circumstanced to account for the seasonal adjustments.
C) Create multiple circumstances of the SLA to account for the seasonal adjustments.
D) Delegate the SLA to the business managers so they can configure seasonal adjustments.

4. Which of the following requirements can be implemented using Next Best Action?

A) Reduce average handle time of each customer interaction to less than two minutes per incident.
B) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
C) Identify why response rates for a campaign in a region are lower than the company average.
D) Provide the customer service representative with a list of potential reasons the customer has called.

5. You are preparing to migrate an application to the User Acceptance Testing environment. What three actions should you perform before you create the archive file? (Choose Three)

A) Merge branched rulesets.
B) Associate data instances with an application ruleset.
C) Check in rules imthe application ruleset.
D) Create the product rule in a production ruleset.
E) Lock production rulesets.

Solutions: