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BlackBerry 10 Support Specialist Sample Questions:

1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.

2. What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry Device Service (BDS)?

A) Work and Personal
B) Server and Personal
C) Work and Home
D) Enterprise and Home

3. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Use Wi-Fi' is enabled
B) Mobile network is disabled
C) Application is over 50MB
D) Application is over 25MB

4. Where can 'new email' notifications be configured?

A) Options -> Notification -> Messages
B) BlackBerry Hub -> Advanced -> Notifications -> Messages
C) Settings -> Notification -> Messages
D) BlackBerry Hub -> Notifications -> Messages

5. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

A) Adjust the Volume up/down
B) Power on/off the device
C) Launch an application (shortcut key)
D) Answer a phone call

Solutions: