Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Connectivity | - Third Party Integration
|
| Installation and Configuration | - System Setup
|
| Database and Services | - Database Architecture
|
| General System Management | - Language Support
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?
- A. ws_portal
- B. CRN_CS
- C. witness
- D. ws_er
Correct Answer: C 🗳️
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?
- A. Two
- B. Four
- C. Three
- D. One
Correct Answer: D 🗳️
A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?
- A. Workforce Optimization (WFO)
- B. Recorder
- C. One-X
- D. Voice Portal
Correct Answer: D 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
- A. CoWare, Xen
- B. FSXI 3x, Virtual Server 2005 R2
- C. Virtual Server 2008, vSphere
- D. Xen, Hyper-V
- E. VMwareESXI3.x, vSphere
Correct Answer: C,E 🗳️
What arc three advantages of the Audit Server? (Choose three.)
- A. unlimited database entries
- B. the ability to schedule delayed saves during maintenance hours
- C. the ability to rollback the CM administration
- D. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
- E. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
- F. auditing to a single field level
Correct Answer: A,C,F 🗳️
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