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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) CRN_CS
C) witness
D) ws_er

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Two
B) Four
C) Three
D) One

3. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Workforce Optimization (WFO)
B) Recorder
C) One-X
D) Voice Portal

4. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) CoWare, Xen
B) FSXI 3x, Virtual Server 2005 R2
C) Virtual Server 2008, vSphere
D) Xen, Hyper-V
E) VMwareESXI3.x, vSphere

5. What arc three advantages of the Audit Server? (Choose three.)

A) unlimited database entries
B) the ability to schedule delayed saves during maintenance hours
C) the ability to rollback the CM administration
D) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
E) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
F) auditing to a single field level

Solutions: